Customer Service

Casa Verde Imports is dedicated to providing our customers with an excellent level of customer service. If you have any questions during your shopping experience or need assistance, contact us in any of the following ways.

Contact Us

Contact Customer Service:
630-819-9377

Seven days a week
9:00 a.m. to 5:00 p.m. (CST)

If you prefer to contact us online, email us with any questions.

Join Our Email List

As a valued customer, you will get exclusive information just by signing up to receive our email updates. We’ll make sure you are the first to know about new arrivals and exclusive sales.

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Shipping and Delivery Information

Our shipping charges cover costs for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped to arrive within five business days of receipt of the order. Items ordered together may not arrive in the same box. Any special orders will take three to twelve weeks. If there is a delay, we will notify you by email or phone. For items shipped to Alaska, Hawaii, U.S. Territories, and International Shipping, please call for rates.

Standard Delivery Charges for Continental U.S.

Order Total Total Charges
Up to $15$5.95
$15.01 - $25.00$6.95
$25.01 - $35.00$7.95
$35.01 - $45.00$8.95
$45.01 - $65.00$10.95
$65.01 - $95.00$13.95
$95.01 - $125.00$16.95
$125.01 - $145.00$19.95
$145.01 - $220.00$21.95
$220.01 & over10% of merchandise total

Expedited Delivery

For any orders shipped overnight, 2-day, or 3-day, we will contact you prior to shipping your order with additional charges to be applied. For orders placed before 12:00 P.M., C.S.T., we will make every effort to ship your order that same day, provided items are in stock. Orders placed after 12:00 P.M., C.S.T. will ship the following day.

Order Inquiries

Check the status of your order by visiting fedex.com. Select the Track option and then simply enter your tracking number. If you need any help or have questions about your order, feel free to email us.

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